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Refund Policy

ZoomSupport values any feedback from the customers and does everything to fix all possible issues. However, if you are still not satisfied with our products and services and may require a refund, please get acquainted with our refund policy.

Please note that purchasing a subscription license confirms Customers’ awareness of the features and functionality of the service, as they should have already examined EULA, information and description about the service set forth in this agreement and on the official website.p>

Refunds are given only in case of problems directly related to the quality of our service. If there are direct proofs of issues with our service, for example, error messages or screenshots, and these issues can not be resolved by our Agents, the customer has the right to receive a refund. Refunds are not given in case of general computer problems not related to our service.

In case our service has become a reason of a technical breach of your device, and there is enough evidence and proof on this matter, Company may consider giving you a refund for the inflicted damage. After receiving a refund request concerning a technical infringement our Agents require from 1 to 3 business days to give an initial response. After receiving all the relevant evidence and proofs our Agents require from 1 to 10 days to process the received material and give a qualified response.

Refund Terms and Conditions:

  • A.

    Non-Lifetime Plans
    The contract can be revoked with a guarantee of a full refund within 3 days. After 3 days, but within 6 months from the date of purchase, you can receive a refund in the amount that corresponds to the difference between the price of the subscription plan and the price of a 1 (One) Time Fix service ($199).
    If the service is used more than 6 months (except the 1Time fix service), you can get a refund, that corresponds to a pro-rated amount based upon the number of months of the purchased subscription and the number of months remaining.

  • B.

    Lifetime Plans
    The contract can be revoked with a guarantee of a full refund within 3 days. After 3 days, but within 6 months from the date of purchase, you can receive a refund in the amount that corresponds to the difference between the price of the subscription plan and the price of a 1 Time Fix service ($199).
    If the service is used more than 6 months, you can get a refund, that corresponds to the amount paid, less $29 per month for the time that the plan was in effect.

If a request for a refund was made during but not exceeding the first 14 (fourteen) full days of the month of request Company grants you with a refund for the unused part of the service including the month of request.

If a request for a refund was made after the first 14 (fourteen) full days of the month of request Company grants you with a partial refund for the unused part of the service not including the month of request.

The calculation of the amount of money needed for a refund is executed by our Remote Assistance department based on a specific algorithm that can be clarified with our Agents.

Before requesting a refund, the customer must inform our Remote Assistance department of any issues that may arise in relation to our service. Refunds are given ONLY in case of contacting our Agents by phone or sending a request in a written form via email. The email address where the request should be sent - ra@zoomsupport.com.ua.

Our Support department agents are obliged to do their best to fix the problem. If they confirm that the problem cannot be fixed, a refund will be given. The company is not responsible for any independent actions taken by the customer or help from any third parties.

After submitting, the refund request will be reviewed and processed, unless a refund can not be provided due to the terms and conditions set forth herein. In this case the customer will be notified about the denial via email or phone as soon as possible.

Remote Assistance provides Customer with technical support via phone or email, therefore the refund can NOT be given, if a Customer does not follow or follows incorrectly all the instructions provided by the Remote Assistance Agent. Once the refund is completed, further usage of the service becomes illegal. The average time of the refund procedure is 7-10 days (the amount of time needed by the bank to process the payment). In case there is a doubled charge due to circumstances beyond the customer’s control, the Company is obliged to give the refund upon the first customer’s request. All processing fees are non-refundable.