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Cookie Policy

Last revised on October 11, 2016

In common with most other websites, we use cookies to help us understand how people use our website so that we can keep improving it and make it more userfriendly. We have created this Cookie Policy to provide you with clear and straightforward information about the cookie technology, when and how we use it, and what you can do to manage how cookies are used. In addition, this Policy explains in more detail the type of cookies that we use and the purposes for which we use them.

This Cookie Policy should be read alongside, and in addition to, the Terms of Use Privacy Notice.

If you continue to use our website without changing your settings, we'll assume that you are agreeing to the use of cookies for the purposes that we describe in this policy.

What is a cookie?

A cookie is a small file that typically consists of letters and numbers. Cookies are downloaded to a device when the user accesses certain websites and store basic information, such as visitor preferences. Cookies are then sent back to the originating website on each subsequent visit. Cookies are useful because they allow the website to recognize the user’s web browser or device over a period of time.

Most Internet browsers support cookies. However, users are able to manage cookies in their browsers, setting them to decline certain types of cookies or specific cookies, or to indicate when a cookie is being sent.

Most of the world’s well-known websites use cookies. Features or services of some websites may not even function properly without cookies.

What types of cookies do we use?

The cookies described below are used to improve the website and do not contain any personal information that would allow us to identify you, such as your name or other contact details.

There are four types of cookies that may be used during your visit to our website:

  • Session cookies, which are stored only temporarily during a browsing session and are deleted from your device when the browser is closed;
  • Persistent cookies, which are saved on your computer or device for a predefined period of time and do not depend on the time when the browser is closed;
  • First-party cookies, which are set by a specific website and can be read only by that website (for example, when you get some cookies from our website, then only our website can recognize them); and
  • Third-party cookies, which are set by an organization different than us, such as a third-party analytics company, who sets its own cookies to perform this service.

The table below sets out the list of cookies that we use, their type, purpose, and length of storage.

First-Party Cookies

Cookie Name purpose Session/Persistent Length of Storage
PHPSESSID Allows us to track the current user’s session ID Session Until the end of the session
lang Allows us to identify the language Persistent 1 minute
priceCode It is used to identify the currency Persistent 1 minute

Third-Party Cookies

Service Cookie Name Session/Persistent Length of Storage
Google Analytics _ga Persistent 2 years
Google Analytics _gat Persistent 1 minute
Google Analytics gwcc Persistent 1 minute
Yandex Metrica _ym_isad Persistent 24 hours
Google Analytics gwcc Persistent 1 minute
Yandex Metrica _ym_isad Persistent 24 hours
Yandex Metrica _ym_uid Persistent 2 years
Optimizely optimizelyBuckets Persistent Until the cookie is purged

Please note that third-party cookies are managed by those partners and service providers, so we have neither access to them nor the possibility to control them. You should check the relevant third party’s cookie policy for more information about their usage of collected information.

Why do we use cookies?

We use cookies to better understand how you interact with the content on our website. Also, this small text files can make your visit to our website more comfortable because, as described above, they can remember your specific preferences.

Through the use of cookies we can count how many visitors we receive to the specific page on our website.

One more reason to use cookies is to serve you specific content. We may learn your behavior to serve you with targeted advertisements on third-party website(s) in an effort to “re-market” our products and services to you.

When do we use cookies?

We use cookies on our website (https://zoomsupport.com/). Any browser loading this website will receive cookies from us.

You can always opt out both of our cookies and off-site, third-party cookies by adjusting your cookie settings. The instructions are provided below in this Policy.

How to disable and/or delete cookies from your computer?

First of all, please note that most browsers accept cookies by default. Anyway, you have the right to accept or stop cookies from being stored on your device at any time by modifying the settings in your web browser to reflect your cookie preferences.

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer, and you can set most browsers to prevent them from being placed. However, in this case you may have to manually adjust some preferences every time you visit a website. As a result, some services and functions may not work.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.